Pixelkind Pty Ltd (ABN 95 691 844 710) respects your privacy. This policy explains how we handle personal information collected through pixelkind.com.au and in connection with enquiries about our services.
Information we collect
When you contact Pixelkind or make an enquiry, we may collect information you choose to provide, including:
- your name
- email address
- phone number
- organisation
- information about your project or enquiry
Our website and supporting services may also collect technical and usage information, such as your IP address, browser and device information, pages viewed, referring source and approximate location.
We do not intentionally collect sensitive personal information through this website. Please avoid including sensitive information in enquiry fields unless it is relevant and necessary.
You can browse the website without identifying yourself. If you contact us, we need enough information to respond to your enquiry.
How we collect information
We may collect personal information:
- directly from you through website forms, email, phone or other correspondence
- automatically through website hosting, security, analytics and related technologies
- through our normal dealings with clients and prospective clients
How we use information
We may use personal information to:
- respond to enquiries
- discuss, prepare and provide our services
- communicate with clients and prospective clients
- operate, secure and improve the website
- understand how people find and use the website
- manage our business, administrative, contractual and legal requirements
We do not sell or trade personal information.
We do not use information submitted through an enquiry to send unrelated marketing communications unless you have asked to receive them.
Website analytics and cookies
We use third-party services to operate, secure and understand use of this website.
These services may use cookies or similar technologies and may collect technical and usage information such as IP address, browser and device information, pages viewed, referring source and approximate location.
You can control or block cookies through your browser settings, although this may affect some website functionality.
Service providers and disclosure
We may use third-party service providers for website hosting, security, analytics, email and other business systems.
We may disclose personal information to these providers where reasonably necessary for them to provide services to us. We may also disclose information where required or authorised by law, or where reasonably necessary to protect our rights, systems or users.
Some service providers operate global infrastructure and may process or store information outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps appropriate to the circumstances and applicable privacy requirements.
How we hold and protect information
Personal information may be held in our website, email and business systems.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
We retain personal information only for as long as reasonably required for the purpose for which it was collected, normal business record-keeping, or applicable legal and contractual requirements. Where appropriate, information that is no longer required may be deleted or de-identified.
Access and correction
You can contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
You may also ask us to delete personal information that is no longer required. We may need to retain some information for legal, accounting, security, contractual or legitimate record-keeping purposes.
We may ask for enough information to confirm your identity before responding to a request.
Privacy concerns and complaints
If you have a question, concern or complaint about how Pixelkind has handled your personal information, contact us using the details below.
We will consider the matter and respond within a reasonable period.
If the Privacy Act 1988 (Cth) applies to the matter and you are not satisfied with our response, you may also be able to make a complaint to the Office of the Australian Information Commissioner.
Other websites
Our website may contain links to websites operated by other organisations. Their privacy practices are governed by their own policies, and Pixelkind is not responsible for how those websites handle personal information.
Contact
Pixelkind Pty Ltd
Melbourne, Victoria, Australia
pixels@pixelkind.com.au
Changes to this policy
We may update this policy when our website, services or information-handling practices change. The current version will be published on this page with its latest update date.