Healthcare
Turning frontline experience and service evidence into a clearer future state and prioritised improvement plan.
Research · Service Design · Digital Design
Understand what matters.
Decide what to change.
Get the right work moving.
Pixelkind helps organisations make sense of complex services, decide where change will make the greatest difference, and turn evidence into work that can be prioritised, funded and delivered.
What we do
From complexity to
clear decisions.
Pixelkind is an independent Melbourne-based service design consultancy working across complex service, digital and enterprise environments.
Complex services often span teams, systems and processes that no single person can see clearly. We bring together research, service evidence and the people who use and deliver the service to understand what is happening, identify where change matters most and establish a practical direction forward.
How we help
The right work
for the problem.
We curate the methods to fit the problem, timing, available people and budget, rather than applying a fixed process.
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Service design
Understand how complex services work and where change will matter most.
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Experience Strategy
Set clear experience priorities, principles and direction across teams.
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UX & Product Design
Use evidence, prototyping and testing to design the right digital experience.
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Digital Accessibility & Inclusive Design
Make digital services more accessible, usable and inclusive from the start.
Selected work
Complex problems.
Practical change.
Work across healthcare, telecommunications and enterprise digital services where customer needs, operations, technology and delivery all need to come together.
Telecommunications
Making complex customer, employee and operational services easier to understand and deliver.
Enterprise digital services
Turning complex requirements into digital experiences people can actually use.
About Pixelkind
Independent.
Experienced.
Practical.
We work across service design, experience strategy, UX and digital accessibility, bringing the right combination of disciplines to complex service, digital and enterprise problems.
Start a conversation
Need a clearer view of what needs to change?
If you are dealing with a complex service, competing priorities or a piece of work that is difficult to move forward, let’s talk.